Return & Appointment Cancellation Policy

Returns

Because our products are tailored to your specific needs, we are unable to accept returns. All purchases are considered final, and no exceptions can be made to this policy.

Refunds

Our products are non-refundable. If you encounter any issues with shipping or the condition of your order upon delivery, we’re here to help. Please notify us within 48 hours of receiving your order and include the following details:

●       Your Order Number

●       The Tracking Number

●       Photos of Any Damage

We will contact the compounded pharmacy and they will review each order on a case by case basis.

If a refund is approved by them, they will provide you with the necessary follow up instructions.

We are committed to resolving any concerns you may have. Thank you for your understanding!

Contact Information

If you have questions about these Terms of Use or need assistance, please contact us at:

Nuyou Wellness LLC

Phone: 425-364-9704

Email: Support@Nuyou-Wellness.com

CANCELLATION AND/OR RESCHEDULING OF FUTURE PURCHASES / APPOINTMENTS

If the patient chooses to discontinue participation in the Nuyou Wellness services to receive medication, the patient must inform Nuyou Wellness services, in writing, at least 14 days prior to the charge date for the next appointment/shipment. Failure to do so will result in a $125.00 late cancellation fee, and no refund will be issued. If the patient chooses to reschedule or cancel an appointment, the patient must inform Nuyou Wellness, at least 48 hours in advance of the follow-up appointment. Failure to do so will result in a $50 reschedule fee (Charges are reviewed on a case-by-case basis).